While studying design for health at University of Sydney, our cohort was approached by Westmead Centre for Oral Health to come up with design solutions for improving the patient waiting room experience. Denti-key was designed by a team of two biomedical students collaborating with two students from design computing. It is a streamlined system to reduce waiting room congestion while managing expectations
Project Lead, Research Analyst, Prototyping
Adobe Photoshop & Illustrator, Figma, Monday
Timeframe: Four weeks
Improving the patient waiting room experience
We were given permission by the dental hospital to interview patients while they were in waiting rooms for a day. Eight patients were interviewed, and responses were recorded then organised into an affinity diagram to identify key themes.
Personas defining the type of patient we’re designing our solution for
Decision matrix used to evaluate how our brainstormed solutions addressed patient needs
We decided the best solution would be three-pronged system integrating TeleHealth, realtime queuing, and a voice activated assistant to allow dentists to update queue while continuing their practice
Storyboard envisioning the concept in action
For Telehealth we proposed integrating an off the shelf solution. Ideally one that includes end-to-end encryption, is AHPRA or HIPAA compliant, and has a server location in Australia.
To make our queuing system feasible, we interviewed administration staff to understand the current tech stack being used for appointments. Westmead Oral Health at this time were using a software called Powerchart to keep track of appointments. We discovered that powerchart could export to excel, which could then be converted to SQL for updating a web database that supports our queuing system concept.
Voice assistants would be set up in each treatment room with unique ID’s. Dentists could log in by providing their name and password via voice command.
The voice assistant would be used to update Dentikey’s real-time queue, which could be displayed in waiting rooms on a mounted television. Patients can also check the queue while on the move by visiting the website.